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Marketing Association

February 1st, 2005

The Marketing Association New Zealand screenshotThe Marketing Association, formerly the New Zealand DMA, is an industry body serving New Zealand marketers with professional development, networking, advocacy, government lobbying, and more.

Being on the leading edge of marketing in New Zealand, the organisation needed a website that conveyed that they understood the evolving model of the Web from passive publishing to participatory conversations. So the site was redesigned to have a very bloggy feel to it. Functionality includes a banner ad management system, content management system, and a members-only area.

[ database | client admin cms | SEO ]

Visit The Site: Marketing Association NZ

Email address harvesting and opt-out: Do the crime, do the time

January 21st, 2005

by Stephan Spencer

Most email marketers agree that ethically, email address harvesting and sending unsolicited opt-out messages are taboo and should be avoided. I of course agree. It’s always fun to talk ethics, but let’s bring the discussion to a practical level. I contend that harvesting and opt-out are both impractical for legitimate email marketers.

Let’s look at why…

Harvesting of email addresses from the Web will inevitably pick up “honeypot addresses” that will end up in your opt-out database. A honeypot is an email address hidden in the page somewhere where no one will click on it, but email harvesters will still capture it. Any emails received at the honeypot address will then get the IP address of the sending mail server “blackholed” for a period of time, so that emails to other addresses on the receiving email server will not get delivered.

Frequently the ethical question is posed as to whether the opt-out email is spam if the content is squeaky clean. The answer is an unequivocal YES. It’s still spam because you do not have a prior business relationship with the recipient, you were not granted permission by the recipient in advance, and your email is unsolicited. It doesn’t have to be “bulk” to be spam. Spam is spam to the recipient regardless of whether you sent 100 or a million; it’s immaterial to the recipient what is going on outside of their inbox. And spam does not need to be a sleazy message to be considered spam. A church could “spam” people with donation requests by email if they are unsolicited.

So back to the practicality and repercussions for a moment… Imagine this: you send out unsolicited emails requesting people to opt-in and you have no prior business relationship with them. Some of them inevitably will report you to SpamCop. Your ISP will be notified by SpamCop, and they will need to either give you the boot or justify in a response to SpamCop why you don’t deserve the boot. ISPs take SpamCop very seriously, as they don’t want their SMTP servers blacklisted. More than a couple SpamCop complaints and your ISP is going to be very grumpy with you.

So in all, this whole approach is quite an impractical one. Spammers must be very good at hiding their tracks (e.g. by sending spam out through “zombies” which are PCs compromised by viruses/trojans) or must ‘move house’ constantly. Unless you’re willing to live like that too, you’ll find that the email harvesting and opt-out approaches will burn you.

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Google Desktop security holes?

December 16th, 2004

by Brigitte Capp

It seems a small tick-box is causing a few ructions in the world of Google Desktop. Which tick box you may ask? The one where Google Desktop, by default, indexes secure web pages.

This ‘feature’ of Google Desktop results in GD indexing and caching secure files such as internet banking pages and web-based email pages that are viewed by the user. The index isn’t providing the passwords to access these, but the pages viewed by the user once the password prompt is passed.

These cached files have previously been somewhat buried in windows, but with them easily available to GD there are obvious security concerns. For example, try a search for ‘compose’ on Google Desktop if you have used web-based email recently and you may be surprised at what GD indexes and caches.

While the tech news sites argue over whether this is or isn’t a security threat, it’s clear Google overlooked an obvious user concern when they left that GD option on by default.

It makes one wonder what secrets may be buried deep in the Google web index, just waiting for some intrepid searcher to discover!

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Information As Power

December 10th, 2004

by Stephan Spencer

Originally published in Web ReDesign 2.0: Workflow That Works

Most companies don’t even realize their competitors are “eating their lunch” online - ranking higher in the search engines, getting more traffic, converting more visitors into buyers and enjoying better returns on their website investment. They simply don’t know how well their website is performing. And they are missing out on valuable e-business opportunities.

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Hiring experts brought results

“My job is to make my boss look good, and when SecureWorks hired Netconcepts for SEO I expected them to make me look good - and they definitely did.”

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Watch Your Language!

November 1st, 2004

by Stephan Spencer

Originally published in Catalog Age

When it comes to breaking through to your customers’ email inbox, it’s getting to be less about what you say and more about how you say it. The spam net that i.merchants must circumvent is getting ever more sophisticated and, dare we say, overzealous. In fact, recent surveys indicate that more than one-third of permission emails that consumers want to receive from trusted sources are being blocked by email filters and corporate firewalls.

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E-Mail Marketing: Beating the Deliverability Crisis

DMA Annual Conference — New Orleans, LA

October 17th, 2004

Seminar by Brian Klais

As consumers rely more heavily on spam filters, the e-mail marketer’s dilemma is nearing a breaking point. Soon only 50% of your consumers will receive your e-mails! What are the major factors influencing your own deliverability challenges? This session will reveal ways to assess your vendors’ network reputation, best practices for designing spam filter-friendly e-mails, how to get whitelisted with major ISPs, and where e-mail marketers go from here.

Topics include:

  • Understanding whitelisting criteria for ISPs such as AOL and Yahoo!
  • Secrets to monitoring your own spam record — and your e-mail vendor’s
  • Tactics for making your e-mails filter-friendly while complying with the law

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Integrating Email Marketing and SEO Into Your Marketing Mix

Auckland Chamber of Commerce e-Nabling Business — Auckland, New Zealand

October 13th, 2004

Seminar by Stephan Spencer

A workshop featuring practical tips and solutions for integrating the latest email marketing and search engine optimization technologies into your marketing mix.

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Charity appreciates website advice

“Stephan Spencer has been a steadfast supporter of our work, particularly in the initial phases. He provided, through Netconcepts, our website facility gratis and was always available for consulting on matters of communication website improvement. I consider his technical knowledge is of the highest level in the field.”

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Conservationists enjoy increased traffic, search engine rankings and new volunteers

“… redesign of our database’s structure and ongoing co-operation with our website administrator has resulted in a continual increase in traffic, search engine rankings and registrations of volunteers and projects.”

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